Chelsea Hotel, Toronto

The Chelsea Hotel truly is a wonderful place to be because of the way the staff treat their guests. Having nice rooms, internet access, pools, great places to eat at and around the hotel and of course easy access to places around the area is all an added experience. It's the peopie that make it special. Those that welcome you, smile, laugh, give advice or options and those that care about you and your stay is really what makes the experience an exceptional one even it it's only for a few days. I would like to say kudos to the staff we spoke to or encountered, you all made our stay a memorable one.

A Fantastic Family-Friendly Stay at the Chelsea Hotel, Toronto We had a truly wonderful experience at the Chelsea Hotel. It’s one of those rare large downtown hotels that genuinely understands what families need. Even with construction underway on the kids’ pool, the team handled everything with real care: they opened up the 27th-floor pool for families and moved the kids’ room—complete with bunnies—into the 27th-floor lounge. My girls absolutely loved it, and the staff went out of their way to engage with them and make sure they had fun. The hotel is close to everything, which made exploring the city effortless. The buffet offered great food at very reasonable prices, and the overall atmosphere felt welcoming and easy. A small improvement: encouraging smokers to move away from the Gerrard Street doors would make the arrival experience even better. That said, using the Elm or Bay Street entrances offers plenty of space and a much nicer approach into the hotel. A quick shoutout to the auto check-in/out machines as well—they worked seamlessly and were a huge help during the few moments when there was a line. Overall, the Chelsea Hotel really impressed us. Thoughtful, family-centric, friendly, and incredibly convenient. We’ll absolutely be back.

I was here with a friend to celebrate my recent engagement and our friendship of about 10 years. We arrived by 3pm to check in, the line looked daunting to check in but moved steadily. We were checked in then given directions to our room. Upon booking, it was mentioned we would be celebrating and if the hotel could make it a little *extra* special. Unfortunately that did not happen. We were pleased with the room and the accommodation; however, our view was of construction as the hotel is quite central in Toronto. The location is great close to shops, restaurants, stores, lounges, clubs and transit. We had booked a treatment at Elmwood spa, which was minutes walk. The room was clean, the bed was comfy, there were robes provided in the room. A mini fridge and espresso machine as well as 2 bottles of water. The hotel has fitness center, a pool for family and pool for adults only. During our visit the pool for family and children was under renovation so the adults only pool was used for everyone. In this area, there is lovely views of toronto, change rooms, hot tub and pool. We enjoyed this area but had wished for it to be adults only as that was a reason we had booked here. The staff was polite and helpful with any questions on our room, services, and surrounding area. Our stay was extended once we spoke with reception and requested such.

This is our favorite hotel when we visit Toronto. It is a couple of blocks away from the Eatons center, it is it n the heart of downtown Toronto. We have been staying here for 12 years now and we have seen some big changes. The hotel is ondergoing renovations and the parts that have been done look very nice and modern. There is an adult only pool on the 25th floor. My daughter loves the kids playroom. It just finished being renovated and it looks amazing. They have movie night on Friday and on Saturday they have different animals that they bring out letting the children touch or pet. There is a family pool, hot tub and a waterslide located beside the playroom. The waterslide is a good size and part of it goes outside the hotel. I would highly recommend this hotel if you need a place to stay downtown. It is clean, modern, affordable and convenient.

Our stay at the Chelsea was arguably the best amongst all of the hotels we've been to. That's a big number. We wish to give all of the staff and owners of this splendid place of accommodation. Accommodation is an understatement in this case. They are extraordinarily attentive to their guests needs. Special thanks to Anthony,,Emrecan, Mohammed and Givan and all of the others that made this stay for our Son's heart surgery a most pleasant experience. We very highly recommend this perfect Hotel.

The hotel was easy find to get to. The parking access can be a little tight for trucks but we got in there fine with our F150. We spent the weekend watching a Jays game, shopping at the Eaton Center, and checking out the ROM. All of which were within walking distance even with kids. Our rooms were comfortable clean and quiet- no complaints at all. We were able to just see the CN Tower from our balcony which was nice. We only spent the night so we didnt get a chance to see much else of what the hotel had to offer. Check in and check out were pretty quick and efficient. I would definitely bring the family back for our next overnight in town.

Stayed for one night on Family Day Weekend with my kids and they had a blast! From the pool to the playplace to the lounge all of their new amenities are great. We also opted in for the add-ons of a pizza making class and their Tea Time Princess Breakfast - both were so much fun. Would recommend!

We stayed here Dec 22 as part of an anniversary trip to visit the Christmas market. The location is great, super close to the Eaton Centre and lots of food options nearby. Parking was super easy and not very busy. We got a free upgrade to an executive room on the 26th floor which was amazing!! The room itself was spacious, clean and comfortable. When we got back to our room at the end of the night we found our TV remote was dead but we called the front desk and a new one was immediately sent up- great service. My only complaint is that there was no shower products in our room.. every bottle in the shower was empty. I ended up having to wait to get home the evening that we checked out to shower